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Whether you're a current customer with account questions, or a new visitor looking to learn more about the mortgage loan process, please reach out to us and let us know how we can help. Use the short form below to make contact, or call us directly. (800) 686-2404. (Monday through Friday, 9:00AM ET to 6:00PM ET)

To best serve you we need to first look up your loan information. Please fill out the boxes below to pull up your loan.

In order to provide the best experience, we are transitioning loans to a new portal. Your loan terms will not change. Loan details and payments are available through the new portal. If youy haven't already logged in, you will need to register your account on the new portal.

Requests for information or notices of error must be sent to the following address:

Home Point Financial Corporation
Attn: Correspondence Dept
11511 Luna Road
Suite 200
Farmers Branch, TX 75234

New York Customers: Home Point is registered as an Exempt Mortgage Loan Servicer with the NY Superintendent. You may file complaints and obtain further information about Home Point by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1 (800) 342-3736 or by visiting the Department’s website at www.dfs.ny.gov. If you are experiencing a hardship, housing counseling services within your geographic area can be obtained by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1 (800) 342-3736, on the Department of Financial Services website at www.dfs.ny.gov or the Division of Homes and Community Renewal’s website at www.hcr.ny.gov.

Language access services are available upon request when contacting us at 1 (800) 686-2404. Translation of written communication into a language other than English is not available. A translation and description of commonly used collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.