Affected by COVID-19?
We're here to help

We are facing an unprecedented time in our country, and around the world, with the spread of COVID-19. We recognize this is a stressful time for you and your family, and that you may need assistance from Homepoint. Our mission is to create financially healthy homeowners and we are here to support and guide you as the situation continues to evolve.

Managing your mortgage during COVID-19

If you are facing financial difficulty and have trouble paying your mortgage, we will work with you to find the right payment option for your circumstances. None of the options provide permanent payment forgiveness but they will help you manage your payments during and after your hardship.

Mortgage options at a glance

If you haven't missed a payment on your mortgage yet, your options include:
  • Refinance
  • Cash-out Refinance
  • Forbearance
If your payment is more than 30 days past due, your options include:
  • Forbearance
  • Payment Deferral Programs
  • Short-term Repayment Plan
  • Loan Modification

Getting started

Talk to us

Talk through your payment options with us.

Call (800) 686-2404
Request a forbearance plan

to extend payment due dates. Learn more about forbearance and whether you are eligible for the program. You’ll be able to apply online through our onlinepayment portal.

Learn more to get started

Already late on payments? Call us now to talk about your options at (800) 686-2404.

Homeowner Assistance Fund (HAF)

The American Rescue Plan Act of 2021 established the Homeowner Assistance Fund (HAF) in the U.S. Department of the Treasury in order to provide financial assistance to eligible homeowners who have suffered financial hardships during the COVID-19 National Emergency. Qualified expenses may include mortgage payment assistance, mortgage reinstatement, utilities, insurance, and other housing-related costs. If you are experiencing financial distress these additional resources may be available through your state. More information on HAF is available at U.S. Department of the Treasury and National Council of State Housing Agencies.

Homeownership Counseling Information

Housing Counselor Information: The Federal government provides contact information for housing counselors, which you can access via the Consumer Financial Protection Bureau or Department of Housing and Urban Development (HUD) or by calling (800) 569–4287.

State Specific Homeownership Support

State specific homeownership support may be available in your area. Please click here to see a list of states offering support.


If you still have questions on what options are available and how it may impact you, please call (800) 686-2404

Additional Resources

2211 Old Earhart Road, Suite 250
Ann Arbor, MI 48105
Toll Free: (800) 686-2404
NMLS# 7706

Trouble paying your mortgage?Impacted by a natural disaster?
Equal Housing Lender

© Home Point Financial Corporation d/b/a Homepoint NMLS No. 7706 is an Equal Housing Lendernmlsconsumeraccess.org. Home Point Financial Corporation does not conduct business under the name, “Homepoint” in KY, LA, NY, WY. In these states, the company conducts business under the full legal name, Home Point Financial Corporation. 2211 Old Earhart Road, Suite 250, Ann Arbor, MI 48105. Toll-Free Tel: (888) 616-6866. HPC Insurance Agency LLC No. 0M77298. For Licensing and Disclaimers visit www.homepointfinancial.com/about-us/licenses.

This site is not authorized by the Nevada Division of Mortgage Lending or the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the States of Nevada or New York can be facilitated through this site.