Help Center

We've gathered our homeowners' most frequently asked questions about managing their Homepoint mortgage and account. If you can't find the answer online, call us at (800) 686-2404 .

refinancing a home

How long does it take to refinance?How much can I save if I refinance?View All

purchasing a home

How do I know if I should rent or buy?What should I do to get started buying a home?View All

making payments

Can I make a payment using a credit card?How can I cancel or modify an automatic payment?View All

monthly statements

How can I switch back to receiving monthly paper statements in the mail after signing up for paperless?How do I read my monthly statement?View All

year end tax reporting

How can I sign up for paperless annual 1098 tax statements?How can I switch back to receiving annual paper tax statements in the mail after signing up for paperless?View All

escrow

Can you help me understand my escrow analysis statement?What is an escrow account?View All

payoff quotes

How can I request a payoff quote from Homepoint?How can third parties request a payoff quote from Homepoint?View All

electronic billing

How do I receive paper copies of documents that may have been sent to me electronically because I'm enrolled in E-bill?How do I turn off E-bill?View All

updating your personal information

How can I change mailing address, phone number, email address, preferred contact methods?How can I change my name?View All

homeowners insurance

How do I sign up for monthly Hippo Insurance payments through Homepoint?How does the Hippo Insurance monthly payment work at Homepoint?View All

security and authorizations

How do I allow my loan officer or other third party to access information regarding my account?How do I set up a mortgage passcode?View All

Homepoint homeowner forms

Need a form to update permissions for your Homepoint loan? Visit our Homeowner Forms page.

Homeowner Forms

Help Center

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