Help Center

We've gathered our homeowners' most frequently asked questions about managing their Homepoint mortgage and account. If you can't find the answer online, call us at (800) 686-2404 .

refinancing a home

Should I refinance?How much can I save if I refinance?View All

purchasing a home

How do I know if I should rent or buy?What should I do to get started buying a home?View All

making payments

I just closed with Homepoint, when is my first payment due?How many days in advance can I schedule my one-time payment?View All

monthly statements

How can I switch back to receiving monthly paper statements in the mail after signing up for paperless?How do I read my monthly statement?View All

year end tax reporting

Where do I find more detailed tax information and payment history?When will my 1098 or 1099 year-end tax statements be mailed?View All

escrow

What is an escrow account?Why did my escrow payment increase?View All

payoff quotes

How can third parties request a payoff quote from Homepoint?How can I request a payoff quote from Homepoint?View All

electronic billing

What type of documents are included in your E-bill program?How do I turn on E-bill?View All

updating your personal information

How can I change my name?How can I update my Social Security number?View All

homeowners insurance

What states does Hippo Insurance provide coverage in?What is homeowners insurance?View All

security and authorizations

How do I allow my loan officer or other third party to access information regarding my account?How do I set up a mortgage passcode?View All

Homepoint homeowner forms

Need a form to update permissions for your Homepoint loan? Visit our Homeowner Forms page.

Homeowner Forms

Help Center

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