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How do I receive paper copies of documents that may have been sent to me electronically because I'm enrolled in E-bill?

To receive a paper copy, please request it by: calling (800) 686-2404 and speaking to a Representative or writing to 11511 Luna Road, Suite 200, Farmers Branch, Texas 75234, with your name and mailing address. Please state that you are requesting a copy of the document(s) or that you wish to remove your consent to receive these communications electronically. A fee may be charged for the paper copy unless prohibited by applicable law. Please refer to the applicable agreement for any fee that may apply.

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