Questions?

Home Point Financial Corporation is excited to give you a new enhanced servicing experience, but we also know that the transfer can be confusing for homeowners. We hope to make this experience as smooth as possible for you. If you have any questions, please contact us at (855) 998-3056 (Monday through Friday, 8:30AM ET to 8:00PM ET).

What’s happening with this transition?What is changing in this transition?Is my loan number changing?I was previously set up on ACH, will that be transferring?When should I start making my mortgage payments to Home Point Financial Corporation subserviced by ServiceMac, LLC?What if I have mailed my payment to the old payment address?What if I send in payoff funds during the transition period?I did not receive transfer communication or have misplaced it, how to I obtain my new loan number?I had previously authorized Home Point Financial Corporation to share information about my loan with a third party. Is that authorization still valid?I have an escrow account; will it be transferred?Will I still receive my statements electronically?What if you are on a forbearance or loss mitigation plan?Can I continue to access my loan information at Homepoint?How can I access my new online account?I have created my new online account, but I cannot see any of my loan information.Will my optional insurance premiums, such as life, accidental death, or disability, also be transferred?Questions?