Trouble paying your mortgage?
Find ways to manage payments during and after your hardships.
If you're facing financial difficulty and having trouble paying your mortgage, we can work with you to find the right payment option for your circumstances to help you get back on your feet.
How to get started
Call us for free consultation
Talk through your payment options with us at 800-686-2404. Already behind on payment? We can still discuss options.Call (800) 686-2404
Start a refinance
Submit an online application, or speak with your broker or a Homepoint loan officer at 866-586-0619.Start an online app
Apply for mortgage assistance
To determine your eligibility for mortgage assistance, please complete and return this application package.Start application
Still have have questions?
Here are the answers to some of our most frequently asked questions.
If you can't find the answer online, call us at (800) 686-2404.
Need counseling?If you need further counseling, you can call the Homeowner’s HOPE™ hotline at 888.995.HOPE (4673). The hotline offers free HUD-certified counseling services.
Note: The program guidelines and features shown here are not comprehensive and reflect only the broadest terms and conditions. When you apply for assistance, Homepoint can help you determine the full range of programs that may be available to you. If you have a financial hardship related to COVID-19, please see the COVID-19 Payment Options Guide for more detailed information regarding specific programs that may be available.