Trouble paying your mortgage?

It is important to know that Homepoint doesn’t own your loan, we are the servicer on your loan. This means we are responsible for collecting your payments, managing escrow accounts for property taxes and insurance, communicating loan information, and doing what we can to ensure you can stay in your home. We want to work with you to the find the best solution for your circumstance.

Please know that we are limited to offering the payment options set by the owners of your loan, which are the major mortgage investors like Fannie Mae®, Freddie Mac® or guarantors like Ginnie Mae®. If your loan was insured or guaranteed by the FHA, VA or USDA, they also have guidelines for payment options.

It is important to know that Homepoint doesn’t own your loan, we are the servicer on your loan. This means we are responsible for collecting your payments, managing escrow accounts for property taxes and insurance, communicating loan information, and doing what we can to ensure you can stay in your home. We want to work with you to find the best solution for your circumstance.

To check if your loan is owned by Fannie Mae, use the Fannie Mae Loan Lookup Tool

To check if your loan is owned by Freddie Mac, use the Freddie Mac Loan Lookup Tool

We will be as transparent as possible with you about your options if you are facing financial difficulty and have trouble paying your mortgage. This includes doing our best to educate you on the benefits and drawbacks of each payment alternative and its impact on your financial health.

• If you’re current on your mortgage your options may include:
  • Refinance
  • Cash-out refinance
  • Forbearance
• If you’re past due on your mortgage and want to retain your property your options may include:
  • Forbearance
  • Payment deferral
  • Repayment plan
  • Loan modification
• If you're past due on your mortgage and no longer want to retain your property your options may include:
  • Forbearance
  • Payment deferral
  • Repayment plan
  • Loan modification

To learn more about these options, please review our “Trouble Paying Your Mortgage Guide”

If you are facing financial hardship and would like to talk through your options, please give us a call at (855) 998-3056. One of our payment specialists will work with you to advise you on your options.

If your circumstances dictate that you need to submit a complete mortgage assistance application, you can register or login on our Loan Solution Center HERE. You will be able to find the application form and documentation you will need to submit.