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Trouble paying your mortgage?

Find ways to manage payments during and after your hardships.

If you're facing financial difficulty and having trouble paying your mortgage, we can work with you to find the right payment option for your circumstances to help you get back on your feet.

Available programs when facing financial difficulties

Available programs when facing financial difficulties

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How to get started

Call us for free consultation

Talk through your payment options with us at 800-686-2404. Already behind on payment? We can still discuss options.

Call (800) 686-2404
Start a refinance

Submit an online application, or speak with your broker or a Homepoint loan officer at 866-586-0619.

Start an online app
Apply for mortgage assistance

To determine your eligibility for mortgage assistance, please complete and return this application package.

Start application

Still have have questions?

Here are the answers to some of our most frequently asked questions.

If you can't find the answer online, call us at (800) 686-2404.

Need counseling?

If you need further counseling, you can call the Homeowner’s HOPE™ hotline at 888.995.HOPE (4673). The hotline offers free HUD-certified counseling services.

Note: The program guidelines and features shown here are not comprehensive and reflect only the broadest terms and conditions. When you apply for assistance, Homepoint can help you determine the full range of programs that may be available to you. If you have a financial hardship related to COVID-19, please see the COVID-19 Payment Options Guide for more detailed information regarding specific programs that may be available.

2211 Old Earhart Road, Suite 250
Ann Arbor, MI 48105
Toll Free: (800) 686-2404
NMLS# 7706

Trouble paying your mortgage?Impacted by a natural disaster?
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Equal Housing Lender

Home Point Financial Corporation d/b/a Homepoint. NMLS No.7706 (For licensing information, go to: Home Point Financial Corporation does not conduct business under the name, “Homepoint” in KY, LA, MD, NY, or WY. In these states, the company conducts business under the full legal name, Home Point Financial Corporation. 2211 Old Earhart Road, Suite 250, Ann Arbor, MI 48105. Toll-Free Tel: (888) 616-6866. For Licensing and Disclaimers visit

This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site.