Our Culture

Culture is the fuel for our interactions and the baseline that holds us to our values, internally and externally.

That’s why our goal is to create a culture that fosters an environment of community, caring and open communication. We encourage our associates to speak up, become innovators and make impactful changes – no matter what position they hold within the company.

Communication

Our 'we care' approach applies to all of Home Point Financial's entire community - its customers, partners, associates, local residents and the lending industry. Communication is key to our success and our external constituencies, and therefore our teams focus on providing clear and proactive communication at all times.

Transparency

Additionally, transparency is a key component to our culture. We strive to keep our staff informed of our goals and the steps in place to reach them. Similarly, we know customers want to stay informed through each step of the origination process. That’s why we consistently have satisfied customers; we communicate, treat everyone with the respect and dedication they deserve and deliver on our promises.

Customer Satisfaction Survey Results

Overall Satisfaction

91%

Would Recommend Home Point

92%

Would Use Home Point Again

93%
Source: MortgageSAT