What to expect after funding
Welcome to the Homepoint family! We are so glad you’re here. We are with you every step of the way on the road to a financially happy, healthy homeownership. At Homepoint, we put homeowners first, because we believe that our business prospers when our customers thrive.
What next?
In the coming weeks you will receive a “Welcome Email” in your inbox, and a “Welcome Letter” in the mail. Both include important information about registering your account, making payments with HomePoint, and other relevant legal disclosures.
Our Homeownership Platform
You may want to register your account online. We’ve created an online portal that allows you to review details of your loan 24/7, schedule mortgage payments, access escrow details, and view statements. Register at my.hpfc.com to gain access to our full services, built for you!
Mobile Application
To make your homeownership experience even more convenient, we’ve built a mobile application on both the Apple App Store and the Google Play Store. The app gives you access to:
- Manage your payments, bank account information and autopay
- View payment history and current interest rate
- Information regarding programs available to lower your monthly mortgage payment
E-bill
Our electronic-billing program is great for those who prefer easy convenient access to their statements online. This program reduces our paper waste by opting-in to electronic communication including, periodic account statements, monthly mortgage statements, disclosures, privacy notices, agreements, changes to terms and conditions, fee schedules, and other documents. Sign up in one-click by logging in at my.hpfc.com and going to “settings.”
AutoPay
You can make automatic payments by setting up AutoPay at my.hpfc.com and clicking “Make a payment.” This will automatically debit your monthly payment from your debit card or bank account on the date you choose. To start making automatic payments, turn on AutoPay at least 24 hours before your next payment is due. Otherwise, your next payment won’t be automatically debited.
Learning Center
Our Homeowners Learning Center has a lot of important information and resources that you may find useful as you begin your journey as a homeowner. Check it out as we will frequently be updating the page with new information and educational material.
Important Contact Information
Our goal is to serve as a valuable asset for you as a homeowner moving forward. If you have questions or concerns, please do not hesitate to reach out to us.
Phone Number
Reach our Customer Care Associates at (800) 686-2404 8am-8pm ET
Email Address
WeCare@homepointfinancial.com
Mailing Addresses
We have several mailing addresses. In order to make sure we process your mail as efficiently as possible, please pay careful attention to where you are mailing materials, as each address has a different purpose.
For regular monthly payments
Home Point Financial Corporation
P.O. Box 660936
Dallas, TX 75266
For escrow payment
Home Point Financial Corporation
P.O. Box 735028
Dallas, TX 75373
To request for information or send notice of error
Home Point Financial Corporation
Attn: Correspondence Dept
11511 Luna Road Suite 200
Farmers Branch, TX 75234
To forward insurance loss draft checks with insurance claim
Home Point Financial Corporation
Attn: Loss Drafts
5225 Crooks Road
Troy, MI 48098-2823
T: (877) 634-0960
For overnight payment address
Home Point Financial Corporation
JP Morgan Chase (TX1-0029)
Attn: Home Point Financial Lockbox 660936
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155
For payoff payments
Home Point Financial Corporation
Attn: Payoff Processing
11511 Luna Road Suite 200
Farmers Branch, TX 75234
New York Customers: Home Point is registered as an Exempt Mortgage Loan Servicer with the NY Superintendent. You may file complaints and obtain further information about Home Point by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov. If you are experiencing a hardship, housing counseling services within your geographic area can be obtained by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736, on the Department of Financial Services website at www.dfs.ny.gov or the Division of Homes and Community Renewal’s website at www.hcr.ny.gov.
Language access services are available upon request when contacting us at 800-686-2404. Translation of written communication into a language other than English is not available. A translation and description of commonly used collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.